FAQ

How Can We Help You?


So ahh... why the name 'Essence Luxe Couture'?

Essence - We belive the indispensible quality, or essence, of every woman is her self confidence.

Luxe - Short for 'luxury', our items are made for comfort and the appearance of extravegent living.

Couture - French for 'sewing', our products are handmade and handcrafted with inspiration from high fashion's quality and designs

In totality, Essence Luxe Couture is a luxurious brand that hand makes products that speak to the inner essence of every woman: her confidence. Our products are crafted to enhance that confidence, which in turn, helps the wearer feel comfortable, extravegent and, of course, BEAUTIFUL!

Find out more about Essence Luxe Couture

What's so great about your wigs?

Here are 3 reason Essence Luxe Couture's wigs are better:

1. Custom Fit and Unique Designs

Inspired by high fashion, our wigs are expressly made to be unique. From the tedious color formulation our hairstylists combine to create each wigs' colouring, to the cap and lace color options available to you at checkout, each unit will look and feel like it was made for you, and you alone.

2. Superior Quality Material

Cashmere is a luxury wool made from goat fur. Renown for it's durable yet soft texture, our human hair has been compared to this superior quality material.

After passing our quality checks, strands of hair are intricately sewn into lace imported from Switzerland, and then dyed, bleached and treated with salon quality products.

3. Handmade Quality for the price of a Machine Made Wig

Handmade wigs actually cost $1000+. Those wigs are the difference between the questionably variable wigs made by Chinese companies, and the unique high quality wigs made by companies like Essence Luxe Couture. But $1000+ for a simple wig is a little much.

Essence Luxe Couture offers luxury hair pieces, at a price point that is slightly higher than that of machine-made wigs from Chinese manufacturers. You get handmade quality, salon crafted designs, and expert craftmandship, all at about 50% less than other handmade wig crafters.

Find out more about Essence Luxe Couture's Handmade Wigs

Do your skin care products really work?

We carry a line of Aloe and Bloom skincare products that were carefully formulated by two dermatologists that have dedicated their entire lives to skin care. Each container and bottle is proudly hand filled in the USA by expert chemists, to ensure the highest quality and concentraction, to ensure you get the best results per use.

Aloe and Bloom proudly uses all cerfitied organic and vegan materials in their products, that are also sulfate-free, non-GMO, paraben-free, phthalate-free, and that have NOT been tested on animals. Their skin care products contain highly effective ingredients like plant stem cells, jojoba seed extract and CoQ10.

With this line of skin care product you truely are getting one your pay for: high quality ingredients, expertly combined to ACTUALLY work!

Find out more about Aloe and Bloom skin care products

Do you REALLY give donations to Pantene Beautiful Lengths?

Yes we do.

Essence Luxe Couture chose Pantene Beautiful Lengths as a charity of choice, because of what they do. They provide women with cancer, who have lost their hair, and often their confidence, regain that sense of strength, with free human hair wigs, during or after going through their cheemotherapy treatments.

We donate to the charity quaterly or yearly. Pantene uses their discrection, when allocating the funds that are donated to their organization.

I don't have hair. Can I still slay in a wig?

ABSOLUTELY!

In fact, about 50% of our customer have Alopecia or some other form of hair loss. We are flexible in accomodating requests you may have. From removing clips that may cause irritation, to custom coloring a wig to match your natural hair color, we LOVE all of our ladies and do as much as we can to help them feel confident!

Just give us a call at 1 - (800) - LUXE - 578, during office hours, or email us 365 days a year.

So ahh... why the name 'Essence Luxe Couture'?

Essence - We belive the indispensible quality, or essence, of every woman is her self confidence.

Luxe - Short for 'luxury', our items are made for comfort and the appearance of extravegent living.

Couture - French for 'sewing', our products are handmade and handcrafted with inspiration from high fashion's quality and designs

In totality, Essence Luxe Couture is a luxurious brand that hand makes products that speak to the inner essence of every woman: her confidence. Our products are crafted to enhance that confidence, which in turn, helps the wearer feel comfortable, extravegent and, of course, BEAUTIFUL!

Find out more about Essence Luxe Couture

What's so great about your wigs?

Here are 3 reason Essence Luxe Couture's wigs are better:

1. Custom Fit and Unique Designs

Inspired by high fashion, our wigs are expressly made to be unique. From the tedious color formulation our hairstylists combine to create each wigs' colouring, to the cap and lace color options available to you at checkout, each unit will look and feel like it was made for you, and you alone.

2. Superior Quality Material

Cashmere is a luxury wool made from goat fur. Renown for it's durable yet soft texture, our human hair has been compared to this superior quality material.

After passing our quality checks, strands of hair are intricately sewn into lace imported from Switzerland, and then dyed, bleached and treated with salon quality products.

3. Handmade Quality for the price of a Machine Made Wig

Handmade wigs actually cost $1000+. Those wigs are the difference between the questionably variable wigs made by Chinese companies, and the unique high quality wigs made by companies like Essence Luxe Couture. But $1000+ for a simple wig is a little much.

Essence Luxe Couture offers luxury hair pieces, at a price point that is slightly higher than that of machine-made wigs from Chinese manufacturers. You get handmade quality, salon crafted designs, and expert craftmandship, all at about 50% less than other handmade wig crafters.

Find out more about Essence Luxe Couture's Handmade Wigs

Do your skin care products really work?

We carry a line of Aloe and Bloom skincare products that were carefully formulated by two dermatologists that have dedicated their entire lives to skin care. Each container and bottle is proudly hand filled in the USA by expert chemists, to ensure the highest quality and concentraction, to ensure you get the best results per use.

Aloe and Bloom proudly uses all cerfitied organic and vegan materials in their products, that are also sulfate-free, non-GMO, paraben-free, phthalate-free, and that have NOT been tested on animals. Their skin care products contain highly effective ingredients like plant stem cells, jojoba seed extract and CoQ10.

With this line of skin care product you truely are getting one your pay for: high quality ingredients, expertly combined to ACTUALLY work!

Find out more about Aloe and Bloom skin care products

Do you REALLY give donations to Pantene Beautiful Lengths?

Yes we do.

Essence Luxe Couture chose Pantene Beautiful Lengths as a charity of choice, because of what they do. They provide women with cancer, who have lost their hair, and often their confidence, regain that sense of strength, with free human hair wigs, during or after going through their cheemotherapy treatments.

We donate to the charity quaterly or yearly. Pantene uses their discrection, when allocating the funds that are donated to their organization.

I don't have hair. Can I still slay in a wig?

ABSOLUTELY!

In fact, about 50% of our customer have Alopecia or some other form of hair loss. We are flexible in accomodating requests you may have. From removing clips that may cause irritation, to custom coloring a wig to match your natural hair color, we LOVE all of our ladies and do as much as we can to help them feel confident!

Just give us a call at 1 - (800) - LUXE - 578, during office hours, or email us 365 days a year.


GENERAL QUESTIONS

Wigs

Are your wigs 100% human hair?

Yes, all of our wigs are 100% Cambodian or European cashmere-soft human hair.

They can be styled the way you would your own hair.

With the help of a professional, they can be redyed.

Can I change the parting on my wig?

A few of our wigs are pre-parted, but the parting CAN be changed, once you receive your unit.

How do I know what cap size to choose?

Each wig listing should have a cap size guide. For your reference, here is a guide to choosing your cap size, and a guide to measuring your head, in order to properly choose your cap size.

How do I know what lace color to choose?

Each wig listing should have a lace color guide. For your reference, here is a guide to choosing your lace color.

Transparent lace is usually the prefered lace color of choice. With concealer or foundation, the transparent lace can be made to blend into your skin ton perfectly.

Am I able to request modifications to a wig?

Yes. You can request a modification to one of our current listed products. Alternations could include things like extending a root color, removing wig clips, ect.

To request a modification, Contact Us to find out if it can be accomodated. If your request can be accomodated, write the details of the request in the 'notes', when placing your order.

What's the difference between a full lace wig and a lace front wig?

A full lace wig is a wig sewn entirely into lace. It allows more more styling flexibility, because the lace covers your entire head.

A lace front wig is wig the has lace covering the crown of your head (from your hairline to 4" back, and from one ear to the other). The rest of the wig is wefted hair extensions sewn into a mesh cap.

What's a silk top?

A silk top is an addition to a wig that allows for an extremly natural look. Essence Luxe Couture's signature silk top is made of a triple layer silk lace material that discretly conceals the wig's knots, creating a 'growing-from-your-scalp' look.

This add-on is THE most natural looking element a wig can have.

Shop our silk top wigs.

Are your wigs pre-plucked with bleached knots?

Yes, all of our handmade wigs are pre-plucked, with bleached knots and baby hairs.

Your wig's hairline is a crucial element, so all of our units include our handcrafted custom realistic hairline.

What does it mean if a wig is glueless?

Our wigs include an added elastic band, in addition to adjustable strap and clips, which allow the wig to sit securely on your head without glue or tape. If you choose your cap size correctly, you should be able to wear your Essence Couture wig with little to no wig tape, wig glue or any other adhesive.

How do I take care of my human hair wig?

Our handmade human hair wigs can last years when properly maintained. But lucky for you, taking care of your wig is simple.

Read our blog post 'Caring For You Human Hair Wig' for 4 easy tips to maintain your human hair wig.

And for personalized help, Contact Us.

Hair Extensions

Are your bundles and frontals 100% human hair?

Yes, all our bundles and frontals are 100% Cambodian, Indian, Malayasian or Burmese cashmere-soft human hair.

They can be styled the way you would your own hair.

Do you have Brazilian or Peruvian human hair?

In search for the highest quality human hair, we discovered that Brazilian and Peruvian human hair extensions does not actually exist.

To find out more about our discovery, read our blog post: Where does our human hair come from?

Are your Regal frontals pre-plucked with bleached knots?

Yes, our human hair 13x4 and 360 frontals come pre-plucked, with lightly bleached knots and manageable babay hairs.

Can I order custom colored bundles and frontals?

We accept custom frontal and bundle order. Contact Us for more information

How many bundles and frontals do I need to complete a full sew-in?

If you plan on using a 13" x 4" frontal, you'll need 2 - 3 bundles for lengths under 18", and 3 - 4 bundles for lengths over 20". Depending on the the thickness you'd like to acheive, you'll want to use the lower end of the bundle range for curlier textures, and the higher end of the bundle range for straight textures.

If you are using a 360 frontal, you'll need 1 less bundle than the above recommmended.

If you will not be using a frontal at all, or will be using a closure, you'll need 3 - 4 bundles for lengths under 18", and 4 - 5 bundles for lengths over 20". Again, the amount needed will depend on your desired thickness, and the texture you choose.

Eyelashes

How many times can I use a pair of LASH'd mink eyelashes?

Mink eyelashes can be be reused until they're pretty much unusable. Make sure you clean them after every use, and you'll be able to keep them usuable for a long time.

What are your LASH'd eyelashes made of?

Our premium LASH'd eyelashes are made with mink fur, that was collected from minks, as they shed their fur naturally. Our lashes are cruelty-free.

Skincare

I'm having an allergic reaction, what do I do?

If you are having a severe allergic reaction, visit your local emergency or call 911 immediately.

Contact Us for further information about the ingredients used in Aloe and Bloom skin care products.

What are sulfates, phthalates and parabens?

Sulfates, parabens and phthalates are componds that are commonly used in cosmetic products. These ingredients are unnecessary and have been proven to cause harm to your skin.

To learn more, read our blog post: Do you really know what's in your skin care products?

Technical Support

If you are having any technical issues, Contact Us


MANAGING YOUR ACCOUNT

Email Preferences

How can I unsubscribe or manage my newsletter preferences?

You can manage your newsletter subscription by clicking 'Unsubscribe', located in the footer of the last email you received from us.

Account Settings

How can I update my account information or settings?

1. Log into your Essence Luxe Couture account

2. Update or change your information under the 'Adresses' tab, to update or change your shipping adress, or 'Account Setting', to make changes to your log in information.


YOUR ORDER

Order Status

I just completed my order. What should I expect?

Within minutes of submitting payment and completing your order, you should expect to receive an email confirmation.

If you ordered a wig, expect to receive a series of emails, each updating you on the progress and status of your wig. See inital progress email for more details.

See individual product listing for shippment time frames.

But I didn't receive my confirmation email?

Double check that the confirmation email is not in your spam/junk email folder. If you still cannot find the email, Contact Us, we will be happy to resend the email confirmation.

How can I check my order status?

1. Log into your Essence Luxe Couture account

2. Click the 'Orders' tab in the menu on the left.

Delivery

My package(s) was not delivered or was delivered with issues.

If you are having issues with undelivered item(s) or your item(s) were delivered damage, don't worry. Contact Us, and we will contact the delivery company and ensure your issue is resolved promptly.

Returns & Exchanges

Do you accept refunds or exchanges?

All of Essence Luxe Couture's customers automatically qualify for Norton's Shopping Garuntee.

Norton Shopping Guarantee provides shoppers with ultimate peace of mind by giving them a confident and guaranteed shopping experience when they buy from Essence Luxe Couture.

Your purchase includes a 30 day guarantee of up to a $1,000 of the purchase price (excluding shipping and tax), that you will receive the products/services you ordered on this site, in accordance with their terms of sale.

How Does it Work?

It’s simple. When you purchase anything from Essence Luxe Couture, you automatically receive all the benefits of the program. Once your purchase is complete, you’ll receive your Norton Shopping Guarantee certificate—which you can use if you need to file a claim. Enrollment is absolutely free and there is nothing extra to do on your end.

Custom Orders & Changes

Do you accept custom orders?

Yes, we do accept custom orders. We define a custom order as a request that differs greatly from our current product offering.

Do you accept modification to your standard listed products?

Yes. You can request a modification to one of our current listed products. Alternations could include things like extending a root color, removing wig clips, ect.

To request a modification, Contact Us to find out if it can be accomodated. If your request can be accomodated, write the details of the request in the 'notes', when placing your order.

What kind of custom orders can I request?

You can request custom lengths, colors, roots, textures, and densities for wigs.

To order a custom wig or learn more about what you can customize, visit our Custom Wig Order Form

Norton Shopping Garuntee

Essence Luxe Couture is a merchant under Norton's Shopping Garuntee. This means your complete satisfaction is our top priority. You enjoy Identity Theft Recovery Assistance, a Satisfaction Guarantee, and a Price Protection Guarantee. All completely free.

 

1. $10,000 Identity Theft Protection

Provides help in the event of identity theft for up to 30 days after a sale, to help allay concerns about the security of your personal information. You are covered up to a total of $10,000 worth of specialist services.

2. $1000 Shopping Garuntee

A 30 day guarantee of up to a $1,000 of the purchase price (excluding shipping and tax), that you will receive the products you ordered on our site, in accordance with our terms of sale.

3. $100 Price Protection Garuntee

If the site’s published price drops within 30 days of your purchase, you can make a claim for up to $100 of the the difference.

 

When you purchase anything from Essence Luxe Couture, you automatically receive all the benefits of the program. Once your purchase is complete, you’ll receive your Norton Shopping Guarantee certificate—which you can use if you need to file a claim. Enrollment is absolutely free and there is nothing extra to do on your end.


SHIPPING & PAYMENTS

Product Subscription

Our skincare products, human hair bundles and frontals are eligable for our 'Subscribe & Save' offers.

To manage your subscription, log into your account, and look under the 'Order Status' tab, for details.

If you have any other issues, Contact Us

Payments

What forms of payment do you accept?

We accept Visa Debit, Paypal, and all major credit cards, including American Express, Mastercard, Visa and Discover.

We will be accepting Apple Pay soon.

Please note: YOU DO NOT need to have a Paypal account to checkout using Paypal.

Do you accept installment plans or credit payment options?

Our team is working hard to implement installment and credit payment plans, specifically for our handmade wigs.

Check our site periodically for updates.

Are my payments through your website secure?

Absolutely!

Your payment information is securely stored by our payment gateway company. We DO NOT store your payment information for your security.

Your identity is protected through McAfee SECURE. As an Essence Luxe Couture customer you are insured up to $100,000 in the case of stolen ID or fraud, as a result of purchasing from our website.

Tracking Orders

How can I track my order?

Once your order is shipped, you will receive a shipment notification email, that includes your package's tracking number. You can following the link, by clicking on the tracking number, to check your package's shipment progress details.

You can also track your package on our site. You'll need your tracking number.

Shipping

What shipment companies are orders shipped with?

We ship all domestic (Canadian) packages with Canada Post.

We ship all standard packages going to the U.S with Canada Post. Once the package arrives in the U.S, it is automtically transferred to USPS.

All other packages going worldwide, including express packages going to the U.S, are shipped with DHL.

For more information, refer to our Shipping Policy

How long will it take for me to receive my shipment?

Shipping time frames will vary by final destination and the product you ordered.

Individual product times-to-shipment can be found on individual product listings.

For during-shipping time frames, please refer to our shipping information page.