Yes we offer free standard shipping to Canada and the United States, on all orders over $200 CAD
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Once your order is completed, standard shipments within Alberta take 1-3 business days, and 3-5 business days for shipments everywhere else in Canada.
Standard shipments to the United States take 5-7 business days.
International shipments take 3-5 business days.
We use Canada Post and USPS for standard Canadian and American orders.
We may use Purolator for express Canadian orders.
We use DHL Express for all International shipments and express American orders.
Refunds for unworn synthetic hair pieces and lashes will be accepted within 7 business days of your order's delivery, according to the shipping company's delivery date. Your item must be in it's original packaging, and your wig's lace must not be cut. You will receive a refund in the form of store credit within 5 - 7 business days, once we receive your return. You are responsible for the cost of return shipping.
We do not accept refunds on custom orders or orders with modifications.
We do not accept refunds on our luxury designer units, due to the custom and personal nature of these items.
HOWEVER, we have a highly experienced team, so if you have ANY issues with your order, we urge you to reach out to us. We will do everything possible to ensure that you are completely satisfied with your order!
Buy Now, Pay Later with Sezzle
Sezzle is a payment solution that enables you to “Shop Now and Pay Later” with simple interest-free installment plans. We break down purchases into four smaller payments spread over six weeks. 25% is due at the time of the transaction, with the remaining 75% due across three easy payments scheduled every two weeks.
When you complete a purchase with Sezzle, Essence Luxe Couture ships your product immediately. You get to enjoy the item before you finish paying for it!
Sezzle automates the repayments from your bank account on file. Shoppers always have the option of paying off their purchase early by signing into their User Dashboard.
To use Sezzle, you must:
- Be 18 years or older (19 years or older in Alabama or if you’re a ward of the state in Nebraska)
- Have a valid U.S. mobile number and email address
- Have an active U.S. bank account
Sezzle's extended payment product does not qualify as a credit product per Reg Z, which means there is no "hard credit" check typically associated with credit products.
No catch. Sezzle is completely interest-free for shoppers. Essence Luxe Couture pays Sezzle a fee for each transaction so that we can help you Shop Now and Pay Later.
The only fees you could potentially incur are failed payment fees and late payment fees. If your scheduled payment fails to process, you will be charged a $10 failed payment fee. We do our best to prevent this from happening by sending email and text reminders.
Rescheduled payments will incur a $5 late payment fee.
While we strive to offer all applicants an installment plan with Sezzle, we simply aren’t able to approve every application. If we aren’t able to approve your application, we will immediately notify you of our decision.
When determining which orders to approve, we consider a number of different factors. For example, the longer you have been a shopper with Sezzle and the more orders you have successfully repaid, the more likely you will be able to spend more.
Here are some things to consider:
• Do you have sufficient funds available - generally we look to see that you have 25% of the order available to spend • The amount you have to repay on previous orders - it may help to pay some off (not a guarantee) • The value of the order you are trying to place
We completely understand the frustration involved in not knowing exactly how much you can spend or how many active orders you can have. However, our rules and approval process help Sezzle responsibly offer a completely free service to our shoppers.
Yes, all of the wigs in our Luxury Designer Collection are 100% Cambodian cashmere-soft human hair. They can be styled anyway, and with the help of a professional, they can be redyed.
A few of our wigs are pre-parted, but the parting CAN be changed, once you receive your unit.
Yes. You can request a modification to one of our current listed products. Alternations could include things like extending a root color, removing wig clips, ect.
To request a modification, Contact Us to find out if your request can be accommodated.
Transparent lace is usually the preferred lace colour of choice. With concealer or foundation, the transparent lace can be made to blend into any skin tone, easily.
A silk top is an addition to a wig that allows for an extremely natural look. Essence Luxe Couture's signature silk top is made of a triple silk lace layer material that discretely conceals the wig's knots, creating a 'growing-from-your-scalp' look.
Yes, all of our handmade wigs are pre-plucked, with bleached knots and baby hairs.
Your wig's hairline is a crucial element, so all of our units include our handcrafted custom hairline, made to mimic natural female hairlines.
Our wigs include an added elastic band, in addition to adjustable strap and clips, which allow the wig to sit securely on your head without glue or tape. If you choose your cap size correctly, you should be able to wear your Essence Couture wig with little to no wig tape, wig glue or any other adhesive.
Our handmade human hair wigs can last years when properly maintained. But lucky for you, taking care of your wig is simple.