Free standard shipping is available to Canada and the United States, on all orders over $150 CAD
Yes we ship globally.
Once your order is processed, standard shipments within Ontario take 1-3 business days, and 3-5 business days for shipments everywhere else in Canada, with Canada Post.
Standard shipments to the United States take 5-7 business days with USPS.
International shipments take 3-5 business days with DHL Express.
Naturale Human Hair Wig Quality Guarantee
Each human hair wig is custom-made to fit your exact head measurements. Due to the custom nature of the wigs, refunds and exchanges are not accepted. However, each wig comes with our Quality Guarantee; if your wig does not meet our quality standards, we promise, we will take it back and make it right.
All Other Products
There are some circumstances (custom production, pre-order, final sale) where the following policy does not apply.
Free Returns are offered within Canada on all purchases. Return requests must be made within 14 days of the date you receive your order. Requests after this time frame will be denied.
Returns on pre-orders (custom production) are accepted, but will be returned for store credit only. No refunds will be offered.
Shipping for exchanges or returns is free of charge within Canada for one return or exchange per order. If a second exchange or return is requested, the cost of the second shipment will be covered by the customer.
Four is a payment solution that enables you to “Shop Now and Pay Later” with simple interest-free installment plans. We break down purchases into four smaller payments that are due every two weeks.
When you complete a purchase with Four, Essence Luxe Couture ships your product immediately. You get to enjoy the item before you finish paying for it!
Four automates repayments from your bank account on file. Shoppers always have the option of paying off their purchase early by signing into their User Dashboard.
Four's payment plans are available to customers in every country. To use Four, you must:
- Be 18 years or older
- Have a valid mobile number and email address
- Have an active bank account
There is no "hard credit" check typically associated with these credit products.
No catch. Four is completely interest-free for shoppers. Essence Luxe Couture pays Four a fee for each transaction so that we can help you Shop Now and Pay Later.
The only fees you could potentially incur are failed payment fees and late payment fees. We do our best to prevent this from happening by sending email and text reminders.
While we strive to offer all applicants an installment plan with Four, we simply aren’t able to approve every application. If we aren’t able to approve your application, we will immediately notify you of our decision.
When determining which orders to approve, we consider a number of different factors. For example, the longer you have been a shopper with Four and the more orders you have successfully repaid, the more likely you will be able to spend more.
Here are some things to consider:
• Do you have sufficient funds available - generally we look to see that you have 25% of the order available to spend • The amount you have to repay on previous orders - it may help to pay some off (not a guarantee) • The value of the order you are trying to place
Naturale Human Hair Wigs
All of our human hair wigs are custom-made to fit. That means, unlike most wig companies, that offer generic cap sizes, our caps are made to fit your exact head measurements. We do not use generic cap sizes.
Custom-fit wigs are made from scratch and require extra care and expert attention to complete.
On average our wigs are completed within 4-5 weeks. We work around the clock to ensure you receive a unit that's made with high quality control standards. We want to make sure your wig maintains its original quality and longevity, no matter how frequently it's worn.
You will receive 'wig update' emails detailing the progress of your wig every step of the way.
Yes, all of our human hair wigs are 100% Cambodian cashmere-soft hair. They can be styled however you'd like and, with the help of a professional, can be redyed.
A few of our wigs are pre-parted, but the parting can be easily changed, once you receive your unit.
Yes. You can request a modification to one of our current listed products. Alterations could include things like extending a root color, removing wig clips, ect.
To request a modification, Contact Us to find out if your request can be accommodated.
It's important to note that our human hair wigs are custom-made to fit. That means we do not use generic cap sizes. Our unique wigs' features are best highlighted when your unit is custom-fit to your exact measurements.
Once you place your order, you will receive an email requesting your measurements, along with details explaining how to properly measure your head.
Transparent lace is usually the preferred lace colour of choice. With concealer or foundation, the transparent lace can be made to blend into any skin tone, easily. That's why most of our human hair wigs are only available in transparent lace. Custom requests can be made at no additional cost.
Each synthetic wig is available in one of two lace colors; light brown or medium brown. Each product listing states the lace color each wig is offered in. Custom requests cannot be accommodated for synthetic wigs.
A silk top is an addition to a wig that allows for an extremely natural look. Essence Luxe Couture's signature silk top is made of a triple silk lace layer material that discretely conceals the wig's knots, creating a 'growing-from-your-scalp' look.
Yes, all of our handmade wigs are pre-plucked, with bleached knots and baby hairs.
Your wig's hairline is a crucial element, so all of our units include our handcrafted custom hairline, made to mimic natural female hairlines.
Our handmade human hair wigs can last years when properly maintained. But lucky for you, taking care of your wig is simple.
Our wigs include an added elastic band, in addition to adjustable strap and clips, which allow the wig to sit securely on your head without glue or tape. If you choose your cap size correctly, you should be able to wear your Essence Couture wig with little to no wig tape, wig glue or any other adhesive.
Virago Synthetic Wigs
Yes. Our synthetic wigs are heat resistant up to 325° F.
Our synthetic wigs are available in a medium-size cap.
Each wig is made with an adjustable strap and clips, which allow each wearer to adjust the wig to their head size.
Try Before You Buy
It's simple. Add up to 2 synthetic wigs to your cart and choose 'Try Before You Buy' at checkout. Try your wigs for 5 days at home for free.
Keep what you love and return the rest for free. No risk. No hassle.
Your wigs' lace should be returned uncut in order for your return to be accepted.