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Shipping & Returns

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.


Standard Expedited™ Shipping
Express Xpresspost™ Shipping
5 - 9 Business Days

Free shipping on orders over $200 CAD

$16.99 CAD for order under $200 CAD


 

All standard packages are shipped with Canada Post

3 - 5 Business Days

$39.99 CAD

 


 

All express packages are shipped with Canada Post

Standard Shipping
Express Shipping
5 - 10 Business Days

Free shipping on orders over $200 CAD

$17.99 CAD on orders under $200 CAD

 

All standard packages are shipped with Canada Post, and then trnasferred to USPS once the packages arrives in the U.S

3 - 4 Business Days

$39.99 CAD

 

All express packagages are shipped with DHL

Worldwide Express
3 - 5 Business Days
 
Free shipping on orders over $200 CAD
 
$39.99 CAD for orders under $200 CAD

 

A ll orders are shipped with DHL

Worldwide Express
4 - 6 Business Days
 
 
$59.99 CAD

 

A ll orders are shipped with DHL


At Essence Luxe Couture we take extreme pride in our units. Due to the handmade and personal nature of our designer human hair wigs, unfortunately we do not accept returns. HOWEVER, we have a highly experienced team, so if you have ANY issues with your order, we urge you to reach out to us. We will do everything possible to ensure that you are completley satisfied with your order!

 

Refunds for our synthetic hair pieces will be accepted within 7 business days of your order's delivery, according to the shipping company's delivery date. You will receive a refund in the form of store credit within 5 - 7 business days, once we recevive your return.

 

We accept returns for our bundles, frontals, hair care products and lashes only if the products remain unworn and/or unopened (whichever is applicable). You will receive a refund in the form of store credit within 5-7 business days, once we receive your return.

 

You are responsible for any customs costs related to the return of your item. You will be compensated for the cost of shipping up to the amount of $10 CAD, in the form of store credit. Please include your shipping receipt with your return.

 

Please send your unopened/unworn return to:

True Canadian Beauty - Essence Luxe Couture
1505B 13A Ave
Cold Lake, Alberta
T9M2E1
Canada